Refund policy

Returns & Refunds Policy

At SADOYO, we carefully check our products before dispatch. Please review your order carefully before completing your purchase.

Change of Mind

We do not accept returns, exchanges or refunds for change-of-mind purchases. This includes, but is not limited to:

• Choosing the wrong item, colour, size or quantity
• No longer wanting or needing the product
• Finding the product cheaper elsewhere
• Changing your mind after your order has been placed

Please review all product descriptions, dimensions, colours and other product information carefully before purchasing.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, incorrectly supplied, significantly different from its description, or otherwise fails to meet the consumer guarantees under the Australian Consumer Law, please contact us as soon as reasonably possible after discovering the issue.

Please provide your order number, a description of the issue, and photos or other relevant information where reasonably required to help us assess the issue.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement or refund.

Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible and provide your order number together with clear photographs of the product and packaging. We will assess the issue and provide an appropriate remedy where required.

Return Shipping

We do not accept unauthorised returns. Please contact us before sending any product back.

Cancellations

Once an order has been processed or dispatched, it cannot generally be cancelled for change-of-mind reasons.